Support for students

Support for

students

We’re committed to supporting you academically, professionally and personally.

Whether you need guidance around career advancement, learning support or want to talk about your wellbeing, we’ll work collaboratively with you to make sure your ASU London student experience is the best it can be.

Student Hub

The student experience and support team (known as the Student Hub) provide several support services to ensure that you can achieve in your studies and wider aspects of student life such as your health, wellbeing and your future career:
STUDENT HUB

Student Hub services

Accommodation guidance Appeals, complaints and misconduct Finance guidance International student support

Student Hub services

Wellbeing Counselling and mental health Disability support/ learning success Student feedback

Student Hub services

Welcome and induction On-campus events Signposting to job opportunities

Personal tutor

Every student joining ASU London will be allocated a personal tutor. They are your first point of contact for any academic support or needs and can also be on-hand for your student support or student experience queries too.

Together you’ll:
• Meet at least three times a year (once in each block) and more if necessary.
• Shape your learning objectives and support needs throughout your time at ASU London.
• Discuss your needs in terms of study and research skills, time management and learning strategies.

PERSONAL TUTOR

Peer mentoring

To help you get the most out of your transition into life at ASU London, our peer mentoring scheme assigns new first year students with a year 2 or 3 student mentor. They will support their mentee to settle into life at ASU London, access support and signpost useful information. It’s an opt-in programme and easy to apply; students simply need to complete a short expression of interest form once enrolled.

Peer mentoring
Union

“The student support is excellent and any question, worry or need for support is immediately taken care of. Going to uni everyday is a true joy.”

Shedlia

Global Design Engineering student

Employability

We understand the need for you to graduate as highly skilled and employable individual. Alongside our industry-informed curriculum, we provide employability support during your studies and for two years after graduation.
You’ll have sessions with employability and industry specialists, plus guidance in finding part-time, graduate, and further study opportunities.
Every student receives free access to Handshake, a dedicated employability platform offering:

  • Careers events (virtual and on-campus)
  • 1-to-1 employer chats
  • Employability guides and resources
  • Our industry partnerships also offer experience, internships, and potential job opportunities.
Employability

IET Academic affiliate

For our engineering degrees, we’re an affiliate organisation of the Institute of Engineering & Technology (IET) which gives students further help and support to succeed in their future career; providing IET membership and access to their library, industry network and wider resources. So, upon enrolment, you can begin your journey to Chartered Engineer from day one.

Academic affiliate

Wellbeing

Being in higher education can be an exciting and happy time, but it can also be stressful and challenging. There may be a range of issues that affect your life and studies whilst at ASU London or back at home. Counselling and therapy can give you time to explore what is going on in a safe setting.

Our Wellbeing Service incorporates Counselling, Therapy and Mental Health mentoring, and you can access this specialist level of support throughout your time with us. We work with professional counsellors and other mental health practitioners who have allocated time for ASU London and we can also refer you to outside services if appropriate.

Wellbeing

ASU London is committed to providing a safe and respectful environment for all students. Harassment and sexual misconduct are serious violations of our community standards and the Office for Students’ E6 condition which emphasises dignity, equality, and protection from harm. It is crucial that students, staff and visitors report any incidents promptly, as this helps us take appropriate action and maintain a secure learning environment. Reporting ensures accountability, supports affected individuals, and prevents future occurrences. Here is our policy Student Harassment and Sexual Misconduct Policy.

If you experience or witness harassment or sexual misconduct, please use the following link to submit a confidential report: Harassment and Sexual Misconduct Reporting Form.

Report a concern

ASU London is committed to providing a safe and respectful environment for all students, staff and visitors. If you or someone else who is a student, member of staff or visitor to ASU London experiences abuse, bullying, harassment, hate crime or sexual misconduct you can use this form Report and Support Form to report your concern.

Are you in immediate danger?
If you are, then ring 999.

Safeguarding and Prevent

ASU London is committed to safeguarding the wellbeing of our community and maintaining a safe, inclusive and respectful learning environment. If you have a concern, please report it via this form. Reports can be made anonymously if you prefer.

Reporting a safeguarding concern​

In an emergency you should always contact 999.

If you would like to make an anonymous report then please use our anonymous reporting form. It is open for the local community, staff and students to make an anonymous and confidential report.

For all other safeguarding queries please email safeguarding@tedi-london.ac.uk.

See our Safeguarding and Freedom of Speech policies on our main Policy page.

The Prevent Duty

ASU London is committed to providing support to all students and staff and it recognises that its duty to prevent anyone at risk from being drawn into terrorism is no different to safeguarding individuals or assisting anyone with any other type of welfare need.

In delivering our Prevent Duty we wish to emphasise the use of existing ASU London processes providing welfare, support and advice to students or staff. This is not about identifying ‘extremism’ but identifying general behaviour changes that may indicate individuals require many different types of support.

All ASU London Safeguarding (including The Prevent Duty) is overseen by the Head of Governance and Compliance, who reports on a regular basis to senior management and to the ASU London Board. ASU London has ensured that all members of staff are aware of the requirements of The Prevent Duty and training forms part of the induction process for new staff members.

  • We have a risk assessment and an action plan on the duty and this forms part of our regular risk management updates and reporting.
  • We have undertaken specific activities relating to IT facilities including a reference to Prevent in our IT Usage Policy. This also sets out the purposes for which we monitor and record the use of our IT facilities. We also have the capacity in place for web filtering and have alerts in place for specific things.
  • We have in place a Freedom of Speech Policy which includes procedures for the engagement of external speakers to ensure these do not promote extremist views that risk drawing people into terrorism while balancing our legal duties in terms of ensuring freedom of speech and academic freedom, and also protecting student and staff welfare.
  • All students will have a Personal Tutor, assigned at the start of their programme. All Personal Tutors and our wider staff will be trained in our Safeguarding and Prevent processes, which are underpinned by our Student Safeguarding Policy.
  • We engage with external partners to share information about vulnerable individuals and local emerging issues.
  • Welfare and advice for our students is provided by our Student Hub studenthub@asu-london.ac.uk with further support offered by City St George’s Students’ Union.

Harassment and sexual misconduct

Harassment and sexual misconduct are serious violations of our community standards. It is crucial that students, staff and visitors report any incidents promptly, as this helps us to support you, take appropriate action and maintain a secure learning environment. Reporting ensures accountability, supports affected individuals, and prevents future occurrences. Here is our Student Harassment and Sexual Misconduct Policy.

If you experience or witness harassment or sexual misconduct, please use the following link to submit a confidential report: [link to report and support form]. You can report a concern anonymously if you prefer.

More information for students regarding harassment and sexual misconduct can be found on the Office for Students’ website [link to  Harassment and sexual misconduct – a guide for students – Office for Students.

ASU London is committed to providing a safe and respectful environment for all students. Harassment and sexual misconduct are serious violations of our community standards and the Office for Students’ E6 condition which emphasises dignity, equality, and protection from harm. It is crucial that students, staff and visitors report any incidents promptly, as this helps us take appropriate action and maintain a secure learning environment. Reporting ensures accountability, supports affected individuals, and prevents future occurrences. Here is our policy Student Harassment and Sexual Misconduct Policy.

If you experience or witness harassment or sexual misconduct, please use the following link to submit a confidential report: Harassment and Sexual Misconduct Reporting Form.

Union

“The support and advice available to students, both personally and academically, is great. Having two children that have completed/are completing degrees, we often discuss the differences between our universities and this is most definitely something where ASU London comes out on top!”

Emily

Global Design Engineering student